Administrative & Executive Secretarial Skills

Course Objectives:
- Gain a new insight into the modern role of the office manager and executive secretary.
- To learn how to save time and produce concise and professional business correspondence.
- To learn how to manage workloads and time effectively as well as work under pressure to achieve objectives.
- To understand the different methods used in storing and retrieving information.
Training Content:
- Defining and analyzing your job, and identifying your personality type.
- Creating a motivating environment to increase productivity.
- Creating and developing your team, and proper delegation techniques.
- The difference between managing and leading, and how to influence others.
- Getting recognition from upper management.
- The principles of effective business writing, and writing styles.
- How to communicate with great impact.
- Communication process, removing communication barriers, and effective listening, influencing and persuasion skills.
- Telephone skills and effective use of voice to have impact during telephone calls.
- Analyze time usage, and key steps to prioritizing and scheduling your work.
- Ways to increase productivity, and overcoming the most common productivity barriers.
- Making travel arrangements.
- Overcoming stress for physical and mental well-being.
- Creating your own action plan to improve productivity.
- Achieving greater productivity under pressure, and coping skills.
- Problem solving techniques.
- Different methods of filling systems, and building databases.
Who Should Attend?
The target participants are mainly office managers and executive secretaries in various industries of the private sector. It also extends for younger secretaries and personal assistance aiming at a higher position and performance level.
Program Duration
The course is carried out in four training days.