Course Objectives:
- To provide delegates with the knowledge and skills to prepare for and conduct internal quality system audits.
- To train potential internal auditors in the principles and practices of quality systems auditing for compliance with ISO 9001:2000.
- To provide delegates with knowledge about the current good Practice of auditing.
Course outline:
- Quality definitions and internal auditing principles
- What is quality assurance?
- Importance of internal auditing.
- Audit objectives.
- Type of audits.
- Key benefits of internal auditing.
- Quality system standards: ISO 9001:2000.
- Quality system documentation.
- Responsibilities of the key players.
- Preparing to audit.
- ISO 10011, audit scheduling, audit notice.
- Nonconformities.
- How to conduct audit.
- Audit methods.
- Collecting objective evidence.
- Interview techniques.
- Human aspects of auditing.
- Audit reporting.
Target participants
Senior or middle managers who are interested to implement QMS in their organizations and especially who work in quality assurance or related functions such as internal auditors.