<sup>Course Objectives:
- Discuss the concept of Total Quality Management
- Apply the ideas of Total Quality Management to their organization
- Identify useful quality improvement techniques
- Describe how Total Quality Management can be introduced into their place of work
Training Content:
- Defining Total Quality Management:
- The concept of Total Quality Management
- The philosophy behind Total Quality Management
- Leading lights and their ideas
- Principles of Total Quality Management:
- The core principles in achieving Total Quality Management
- Prevention not correction
- Customer focus
- Techniques used in Total Quality Management:
- Process improvement
- Benchmarking
- Cause and effect
- Measurement
- Cost of quality
- Implementing Total Quality Management:
- Principles into practice
- Leadership
- Commitment and involvement
- Organizational culture
- Benefits of Total Quality Management:
- To the customer – improved quality
- To employees – increased satisfaction
- To the organization – better performance
Who Should Attend?
Middle managers from various functions seeking to fine tune their management awareness and abilities with better understanding of the soft areas of management concerned with managing people – Some of these courses could be provided newly appointed managers and supervisors depending on their levels of engagement in management operations in the company.
Program Duration
The course is carried out in four training days</sup>