Crisis Management

Course Objectives:

This workshop shows participants how conditions of crisis arise in business organization if events occur without prior warning and there is an immediate and urgent need to react. Responsive measures could be pro-active or re-active. By the end of the workshop participants will be able to:

(1) Identify types of crisis

(2) Gain a skill at managing business turnaround

(3) Develop an ability to respond to non-performance related crisis 

Training Content:

What constitutes a crisis?

Business performance related crisis

Non business performance related crisis

Reactive controls

Reacting to business performance crisis: turnaround measures and strategies

Reacting to non business performance related crisis: cultural adjustment,

public relations and rumour control

Proactive controls

Corporate culture adjustment

Contingency planning